MİRANDA KİDS TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ (registration address in Turkey: Balabanağa, Büyük Reşitpaşa Cd No:14 D:102, 34130 Fatih/İstanbul, Türkiye) shall make a public transfer search and booking services offer.
MİRANDA KİDS TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ shall provide Checkers service designed to search and book transfers as well as to manage the order.
MİRANDA KİDS TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ does not carry out transportation services and does not act as a carrier, but merely coordinates the interaction process between the Client and the Carrier, who directly provides transfer services and additional services.
Agent's Responsibilities
- Collecting necessary data from the Client to organize the Transfer
- Transmitting the data to the Carrier and obtaining their agreement to perform the services
- Informing the Client about the status of the Order
1. Key Terms and Definitions
1.1. Agent – MİRANDA KİDS TURİZM SANAYİ VE TİCARET LİMİTED, acting as the Carrier's agent.
1.2. Client – any person using the Checkers service to book transfer services.
1.3. Transfer – a comprehensive service that includes:
- Waiting for the Client at a predetermined location until their arrival or until the agreed waiting time expires
- Meeting the Client
- Accompanying the Client to the vehicle and placing luggage in the vehicle
- Transporting the Client in a vehicle provided by a third-party Carrier to a designated destination
1.4. Carrier – a transportation company operating in the region where the transfer is provided and having an agency agreement with MİRANDA KİDS TURİZM SANAYİ VE TİCARET LİMİTED.
1.5. Additional services and goods – any goods and services that the Carrier may offer in addition to the Transfer.
1.6. Checkers Service – a platform accessible via the website Checkers.com and other applications and channels that allows the Client to book a Transfer.
1.7. Booking Request – a confirmation of the Client's intention to book a Transfer.
1.8. Voucher – a document that contains detailed information about the upcoming Transfer.
1.9. Order – a Booking Request that has been confirmed by both the Client and the Carrier.
2. Conditions for Submitting Requests
2.1. When submitting a Request through the Checkers service, the Client is obliged to provide all necessary information, and bears full responsibility for its accuracy and authenticity.
2.2. The Agent may request clarification of data after the initial processing of the Client's Request.
2.3. The Agent accepts booking Requests for the transfer considering the following minimum time before its commencement:
16 hours for booking vehicles of group 1 (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax)
24 hours for booking vehicles of group 2 (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax)
3. Meeting and Destination Places
3.1. The meeting place is the address where the Carrier's representative meets the Client.
3.2. The destination is the address to which the driver must deliver the Client.
3.3. Addresses are determined within a geographical location, such as a district or administrative unit.
4. Date and Time of Meeting
4.1. The date and time of the meeting determine when the Carrier's representative (employee) must arrive at the meeting place.
4.2. Free waiting time - the period after the start time of the Transfer during which the Carrier waits for the Client at the meeting place without changing the cost of the transfer. It is 60 minutes for airports and ports, and 15 minutes for other departure points.
4.3. Responsibility for timeliness: The Client independently calculates the meeting time for timely arrival.
4.4. When booking a transfer to the airport, the Client is advised to set the start time of the Transfer considering the travel time and an additional 3 hours for check-in and other airport procedures.
5. Choice of Vehicle Class
5.1. The Client must ensure that the number of passengers does not exceed the capacity of the chosen vehicle class.
5.2. The Client is fully responsible for choosing and ordering suitable car seats for children traveling within the Order.
5.3. The provision of a vehicle by the Carrier that is a higher class than the one chosen by the Client does not constitute a breach of the terms of this offer.
6. Luggage
6.1. The maximum dimensions of standard luggage accepted for transportation are 63 inches as the sum of three dimensions.
6.2. Luggage exceeding these dimensions, as well as sports equipment, are considered non-standard luggage.
6.3. The transportation of animals and birds is permissible in cages with a solid bottom.
7. Contact Information
7.1. When creating a Booking Request, the Client must provide the Agent with:
- First and last names
- Mobile phone number
- E-mail address
- Other information (if necessary)
8. Information, Accompaniment, and Control of Order Execution
8.1. The Agent sends all important information related to the Client's Order to the e-mail address and/or phone number provided.
8.2. The Client fully bears the risks of not receiving or not timely reviewing messages.
8.3. Should any questions arise, the Client may contact the Agent's support service.
9. Changes to the Booking
9.1. Changes to the Order are accepted by the Agent no later than 24 hours before the start of the transfer.
9.2. The Client is required to make an additional payment if changes lead to an increase in the cost of the Order.
9.3. If the Agent cannot accommodate changes proposed less than 5 hours (group 1) and 24 hours (group 2) before the start, funds become non-refundable.
10. Cancellation of Booking
More than 5 hours before the start for vehicle group 1 (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax)
More than 24 hours before the start for vehicle group 2 (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax)
Cancellations made by the Client later than the aforementioned deadlines will not result in a refund.
11. Passenger No-Show
11.1. The Client's mobile phone must be turned on and available for communication at the start of the Transfer.
11.2. If the Client fails to appear by the end of the free waiting period, the Carrier has the right to refuse to perform the Transfer.
11.3. If the transfer does not occur due to the Client's no-show, the Agent retains the full cost of the Order.
12. Carrier No-Show
12.1. If the Carrier is absent at the meeting place, the Client must immediately attempt to contact the Carrier and support service.
12.2. The Client may file a claim within fourteen calendar days from the date of the Transfer.
12.3. To file a claim, the Client must provide confirmation of being at the meeting place and proof of calls to the Carrier.
13. Force Majeure
13.1. Parties are relieved of liability for failure to perform if such performance is rendered impossible by force majeure.
13.2. Parties must promptly inform each other of the occurrence of force majeure circumstances.
13.3. If a party fails to meet the conditions in this section, it cannot invoke force majeure as a basis for exemption from liability.
14. Refund of Payments
14.1. The Agent refunds the money within no more than sixty working days.
14.2. The Agent may deny a refund if a chargeback process has already been initiated.
14.3. The Agent's obligation to refund money is considered fulfilled from the moment funds are debited.
15. Procedure for Filing Complaints
15.1. If the Client is dissatisfied, they must send a complaint to support@checkersglobal.com within fourteen calendar days.
15.2. The Client has the right to present claims to the Carrier related to the quality of transportation services.
15.3. If the Client does not have the Carrier's contact details, they can request assistance from the Agent.
16. Other Conditions
16.1. The place of contract under this offer shall be the city of Istanbul (Turkey).
16.2. The present Contract shall come into force after its conclusion and shall stay in force until the Parties fulfil the undertaken obligations in full.
